Customer Service

Your Satisfaction is Our First Priority 

At VRG Components, customer service is our first priority. 

We understand your needs and the challenges that the supply chain can sometimes present. Customers choose VRG because our services are geared toward bridging supply gaps, reducing costs, and speeding your time to market. 

Through our industry experience and a unique approach to crafting custom-tailored solutions for each customer, we strive to create long-term partnerships with our clients. 

We’re responsive to your needs and efficient in delivering our services.

VRG is committed to provide:

  • Top quality products
  • Competitive pricing
  • Exceptional services
  • Solutions to increase your efficiency

We are dedicated to continuous improvement of our facilities, systems, processes, and professionally-trained personnel, in order to provide added value and foster relationships with our customers, partners and vendors.

How Our Commitment to ISO 9001:2015 Impacts Your Service Experience

Our ISO 9001:2015 Certification impacts everything we do.  As part of our commitment to maintaining this rigorous standard and to you as a valuable customer, we measure quality and customer satisfaction in several ways, including:

  • Sending/tracking Customer Satisfaction Surveys after every order ships – YES, we want to know if you are satisfied!
  • Tracking Customer Complaints & Resolving Them
  • Tracking RMAs
  • Making Corrective Actions to maintain established targets in all areas of our business

In addition to these, we personally call our customers throughout the process to ensure all parties are on the same page, and that you are fully satisfied with your parts, and your experience working with us. 

Learn more about our commitment to quality here.